mcp-server-servicenow

ServiceNow MCP server for Claude Code, GitHub Copilot, Codex and any MCP client: Table API, CMDB, schema, aggregates and update sets, plus four guided skills. Read-only identities see read-only tools; OAuth client credentials for headless use. Free, MIT, works on a free developer instance.

Active — Updated in the last 14 days
Multi-agent — Targets three or more agents

Works with

Claude
Codex
Copilot

View on GitHub

27 GitHub stars (27)

+4 in 30 days

Stars gained per day · daily snapshots since Sep 30

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7 skills (7 skills found in its SKILL.md files)
10 forks (10 forks)
1d ago last update (Last updated 1d ago)

Install

Skills CLI

npx skills add jschuller/mcp-server-servicenow

Asks which skills and agents to install. Just one: npx skills add jschuller/mcp-server-servicenow --skill assessing-change-impact — add -g for every project.

Claude Code

git clone https://github.com/jschuller/mcp-server-servicenowcp -r "mcp-server-servicenow/examples/change-impact/skills/assessing-change-impact" ~/.claude/skills/

Copies the assessing-change-impact skill into ~/.claude/skills/ for every project (use .claude/skills/ for one project). Repeat for the other skills listed below.

Plugin

/plugin marketplace add jschuller/mcp-server-servicenow

Run inside Claude Code if the repository ships a plugin marketplace, then pick plugins from /plugin.

Skills can run code on your machine — read the SKILL.md first.

What it does

In the author's own words, from each skill's SKILL.md.

assessing-change-impact

Assessing what a ServiceNow change request touched and what followed it: affected CIs, other changes on the same CIs in an overlapping window, and incidents on those CIs after the change, without trusting hidden incident-to-change links. Use this skill whenever the user asks whether a change (a CHG number) caused or broke anything, about a post-implementation review, change collisions or conflict…
examples/change-impact/skills/assessing-change-impact/SKILL.md on GitHub (opens in a new tab)
reviewing-sla-definitions

Reviewing ServiceNow SLA, OLA and underpinning-contract definitions and how they perform: breach rates per definition, overlapping or duplicated definitions on the same table and target, and definitions that never attach. Use when the user asks about SLA breaches by definition, too many SLAs, duplicate or conflicting SLAs, SLA rationalisation, or which SLAs matter.
examples/change-impact/skills/reviewing-sla-definitions/SKILL.md on GitHub (opens in a new tab)
triaging-incidents

Creating, triaging, updating, and analyzing ServiceNow incidents, including trend reports. Assess severity, check affected CIs, find related incidents, and recommend assignments. Use when the user mentions incidents, INC numbers, outages, service disruptions, ticket creation, triage, priority, severity, ITSM operations, SLA breaches, assignment groups, incident trends, 'what's on fire', or 'open…
examples/incident-triage/skills/triaging-incidents/SKILL.md on GitHub (opens in a new tab)
analyzing-access

Reviewing who holds which ServiceNow roles and explaining access denials. Lists admin and security_admin holders, roles granted directly instead of through groups, roles left on inactive or long-absent users, and diagnoses 401/403 errors, empty results and missing fields. Joins users, groups and roles through dot-walks: team rosters, role holders with their groups, how many people hold a role. Us…
src/servicenow_mcp/skills/analyzing-access/SKILL.md on GitHub (opens in a new tab)
exploring-tables

Exploring any ServiceNow table: schema, field types, sample records, relationships, data patterns, a record's history (work notes, comments, field changes), and what touches a table or field (business rules, client scripts, UI policies, ACLs, script includes). Use when the user mentions tables, schemas, fields, data dictionary, sys_dictionary, sys_db_object, table structure, 'what fields does X h…
src/servicenow_mcp/skills/exploring-tables/SKILL.md on GitHub (opens in a new tab)
reviewing-update-sets

Reviewing, analyzing, and comparing ServiceNow update sets before promotion, singly or in batches. Shows changes, risks, dependencies, and conflicts. Use when the user mentions update sets, customizations, promotion, code review, change tracking, pre-deployment review, sys_update_xml, customer updates, 'what changed in this update set', or 'is this safe to promote'.
src/servicenow_mcp/skills/reviewing-update-sets/SKILL.md on GitHub (opens in a new tab)
servicenow-cmdb

Auditing the CMDB as a data model: CI class hierarchy, raw relationships, CMDB health scorecards, data quality (duplicates, orphans, staleness, missing fields) and CSDM 5 conformance. Use when the user mentions CMDB health, CMDB audit, data quality, duplicates, orphaned or stale CIs, CI classes, relationships in cmdb_rel_ci, CSDM, service taxonomy, Data Foundations, compliance scores, or 'how cle…
src/servicenow_mcp/skills/servicenow-cmdb/SKILL.md on GitHub (opens in a new tab)

Review before you install

A skill is a set of instructions and scripts your agent will follow, and it can run code on your machine. Read the SKILL.md and any scripts first — this listing is not a security review.

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mcp-server-servicenow