msp-claude-plugins

In the author's own words, from each skill's SKILL.md — showing the first 30 of 383 files.

• [Vendor] [Topic]

  [What this skill covers — the domain knowledge inside: entities, API surface, workflows, gotchas. One clear statement of coverage; do not restate the trigger conditions from when_to_use.]

  msp-claude-plugins/_templates/skill-template/SKILL.md on GitHub (opens in a new tab)

• EOL/EOS Flagging

  End-of-life versus end-of-support risk for devices, OS versions, and firmware: combining RMM inventory (make, model, OS version, firmware) with general lifecycle knowledge, the mandatory verify-against-vendor-lifecycle caveat, what qualifies as a finding versus merely "old", and criticality-first prioritization of the resulting risk list.

  msp-claude-plugins/assets-pack/skills/eol-eos-flagging/SKILL.md on GitHub (opens in a new tab)

• Refresh Cycle Planning

  Forward-looking hardware refresh planning: combining warranty expiration, EOL/EOS timing, and device age from whatever RMM and documentation platforms are connected into replace-now / plan-this-year / monitor tiers, laying those tiers onto a dated calendar, surfacing replacement clusters, and keeping an explicit insufficient-data bucket. Planning only — not quoting or procurement.

  msp-claude-plugins/assets-pack/skills/refresh-cycle-planning/SKILL.md on GitHub (opens in a new tab)

• Warranty Tracking

  Endpoint hardware warranty status across whatever RMM platforms (Datto RMM, NinjaOne, N-central, Kaseya VSA, ConnectWise Automate, Atera, SuperOps, Syncro, Action1, ImmyBot) and documentation tools (IT Glue, Hudu) are connected: the reliability spread between OEM-resolved and hand-entered warranty fields, serial/asset-tag cross-referencing when RMM data is missing or stale, and the expired / expi…

  msp-claude-plugins/assets-pack/skills/warranty-tracking/SKILL.md on GitHub (opens in a new tab)

• Phishing Simulation Analysis

  Phishing-simulation campaign analysis: click-rate trend direction across campaigns, repeat-clicker identification with remedial-training cross-reference, and optional enrichment that correlates simulated failures with real-world phishing incidents from a connected email-security tool as a compounding risk signal.

  msp-claude-plugins/awareness-pack/skills/phishing-simulation-analysis/SKILL.md on GitHub (opens in a new tab)

• Human Risk Scoring

  Explainable per-user and per-org human risk scoring from training-completion status, phishing-simulation failure history, and optional real-world click/attack-targeting signal: the weighted factor table, three-tier bucketing, per-org rollup as a distribution rather than a blended number, and graceful degradation when only some inputs are connected.

  msp-claude-plugins/awareness-pack/skills/risk-scoring/SKILL.md on GitHub (opens in a new tab)

• Training Completion Tracking

  Security-awareness training completion across whatever training/awareness platform is connected: assignment-overdue versus cadence-overdue detection, per-campaign and per-org completion-rate calculation, ranking clients that have fallen behind a contracted cadence, and the unmeasured-versus-0% distinction.

  msp-claude-plugins/awareness-pack/skills/training-completion-tracking/SKILL.md on GitHub (opens in a new tab)

• Backup Job Health

  Portfolio-wide backup job health across whatever BCDR and SaaS-backup tools are connected: the two structurally different job models (image-based appliance backup vs. SaaS-data snapshot backup) and how to normalize them into one health record per protected unit, why a live consecutive-failure streak matters more than a trailing success rate, the missed-versus-failed distinction and its different…

  msp-claude-plugins/backup-pack/skills/backup-job-health/SKILL.md on GitHub (opens in a new tab)

• Restore-Test Verification

  Whether a backup is actually recoverable rather than merely present: the ranked hierarchy of restore evidence (actual restore performed, full boot/virtualization verification, screenshot verification, spot-check restore drill, no evidence at all), adequate test cadence per data-criticality tier, and why a never-tested backup is the highest-priority finding — outranking even an actively failing jo…

  msp-claude-plugins/backup-pack/skills/restore-test-verification/SKILL.md on GitHub (opens in a new tab)

• Retention & RPO Compliance

  Comparing configured backup retention and cadence against contracted retention windows and RPO (recovery point objective) targets: the two distinct retention gap types (configured-shorter-than-contracted vs. storage-forced truncation), why achievable RPO must be derived from actual job success history rather than the nominal schedule, where the contracted side of the comparison actually lives, an…

  msp-claude-plugins/backup-pack/skills/retention-rpo-compliance/SKILL.md on GitHub (opens in a new tab)

• Cloud Capacity Planning

  Right-sizing and capacity forecasting for cloud resources on whatever platforms (Azure, DigitalOcean) are connected: the per-platform over-provisioned and under-provisioned signals, growth-trend-based forecasting toward a projected exhaustion window, and the discipline that separates a genuine capacity risk from normal variance — require a trend not a spike, distinguish burst-tolerant from sustai…

  msp-claude-plugins/cloudops-pack/skills/cloud-capacity-planning/SKILL.md on GitHub (opens in a new tab)

• Cloud Cost Management

  Cloud spend anomaly detection and reclaimable-spend hunting on whatever platforms (Azure, DigitalOcean) are connected: the signals that make a spend increase an anomaly rather than expected cost, the per-platform orphaned/idle resource catalog (unattached storage, idle load balancers, stopped-but-not-deallocated compute, idle managed databases, orphaned network resources), and how to build a mont…

  msp-claude-plugins/cloudops-pack/skills/cloud-cost-management/SKILL.md on GitHub (opens in a new tab)

• Network Health Sweep

  A normalized device and network health sweep across whatever network-monitoring tools (Auvik, Meraki, Domotz) are connected: each vendor family's data model and native status fields mapped into one Down/Degraded/Unknown/Healthy taxonomy, default interface error and utilization thresholds, topology-change detection, and why an offline Domotz collector renders its devices "unknown" rather than "dow…

  msp-claude-plugins/cloudops-pack/skills/network-health-sweep/SKILL.md on GitHub (opens in a new tab)

• Evidence Mapping

  Tracing a compliance control (CIS, SOC 2, HIPAA, or a cyber-insurance questionnaire line item) to concrete, retrievable tool evidence: which vendor family can observe what — CIPP for live M365/Entra configuration, Liongard for point-in-time infrastructure state, IT Glue/Hudu for documentation — a representative control-to-tool-call map, and the evidentiary weights that separate Configured from Do…

  msp-claude-plugins/compliance-pack/skills/evidence-mapping/SKILL.md on GitHub (opens in a new tab)

• Cyber Insurance Questionnaires

  Drafting tool-verified answers to cyber-insurance renewal, new-business, and underwriter security questionnaires: the standard recurring question set (MFA everywhere including privileged accounts, EDR coverage ratio, tested and immutable backups, documented and tested IR plan, security awareness training), which connected tools actually answer each one, and the evidence-backed / documented-only /…

  msp-claude-plugins/compliance-pack/skills/insurance-questionnaires/SKILL.md on GitHub (opens in a new tab)

• Standards Drift Detection

  Detecting configuration drift against an established baseline: CIPP standards checks and Best Practice Analyser results, Liongard change detections and inspection timelines, the three conditions that make a diff real drift rather than noise, the signals that separate intentional or authorized change from unauthorized weakening (ticket correlation, reversion pattern, direction of change), and the…

  msp-claude-plugins/compliance-pack/skills/standards-drift/SKILL.md on GitHub (opens in a new tab)

• Error Budget Tracking

  Error-budget and burn-rate assessment from whatever observability tools (Sentry, Datadog, Grafana, BetterStack) are connected: SLI, SLO, error budget, and burn rate applied practically, how to compute burn rate from available SLI data and the thresholds that make it actionable, what separates a budget-threatening trend from noise, and the fallback to raw trend reporting against a trailing baselin…

  msp-claude-plugins/devops-pack/skills/error-budget-tracking/SKILL.md on GitHub (opens in a new tab)

• Incident Postmortem

  Assembling a blameless postmortem grounded in systems of record: timeline reconstruction merging the incident tool's event log with correlated observability anomalies (Sentry error spikes, Datadog/Grafana metric anomalies, including precursor signal that predates formal detection) and deploy history from connected platform connectors, all normalized to one stated timezone; the root-cause versus c…

  msp-claude-plugins/devops-pack/skills/incident-postmortem/SKILL.md on GitHub (opens in a new tab)

• On-Call Handoff

  Assembling an on-call shift handoff from whatever incident-management tool (Rootly, PagerDuty, BetterStack) is connected, plus corroborating observability signal where available: the four handoff categories in priority order (currently paging, escalated without an owner, last-shift history, known-flaky watch list), why an empty open-incidents list is not an empty handoff, and the bar for calling…

  msp-claude-plugins/devops-pack/skills/oncall-handoff/SKILL.md on GitHub (opens in a new tab)

• Agreement Reconciliation

  Reconciling PSA contract/agreement entitlements (seats, hours, recurring services) against invoiced reality in an accounting platform, across any combination of PSA (Autotask, HaloPSA, ConnectWise, Syncro) and accounting platform (QuickBooks Online, Xero). Covers building the entitlement ledger, the cross-system matching priority, and the gap classes — under-billing, over-billing, lapsed agreemen…

  msp-claude-plugins/finance-pack/skills/agreement-reconciliation/SKILL.md on GitHub (opens in a new tab)

• License True-Up

  Three-way seat reconciliation per client per SKU: seats provisioned in a cloud marketplace (Pax8, Sherweb) vs. seats billed in accounting or PSA billing vs. seats actually deployed in the tenant (microsoft-graph or CIPP). Covers the finding class for each pairwise mismatch, disabled users holding paid licenses, intentional-buffer caveats, and how to degrade to a two-way check when an axis isn't c…

  msp-claude-plugins/finance-pack/skills/license-true-up/SKILL.md on GitHub (opens in a new tab)

• Margin Analysis

  Per-client and per-service-line margin computation for an MSP: revenue from PSA billing or accounting invoices, cost of goods from Pax8/Sherweb wholesale pricing, and estimated labor from PSA time entries × a loaded technician rate. Covers the full-margin / gross-margin-only / cost-data-unavailable reporting tiers and why a missing cost input is flagged rather than interpolated from portfolio ave…

  msp-claude-plugins/finance-pack/skills/margin-analysis/SKILL.md on GitHub (opens in a new tab)

• Board Hygiene

  Board-wide ticket maintenance, distinct from working any single ticket: stale-ticket detection with per-status staleness thresholds, the Waiting-on-Client rot case and its three valid resolutions, duplicate/related-ticket detection signals and safe linking, and technician queue-balance assessment weighted by more than raw ticket count.

  msp-claude-plugins/ops-pack/skills/board-hygiene/SKILL.md on GitHub (opens in a new tab)

• Dispatch Prioritization

  Priority scoring and assignment for an unassigned PSA ticket queue: the scoring factors (SLA proximity, client tier, ticket age, technician load, skill/category match), how to combine them into an explainable ranked order rather than a black-box formula, and the tool-discovery pattern for finding which PSA and RMM connectors are actually live before calling any vendor's tools.

  msp-claude-plugins/ops-pack/skills/dispatch-prioritization/SKILL.md on GitHub (opens in a new tab)

• SLA Escalation Playbooks

  A cross-PSA escalation framework for SLA pressure: how each PSA family (Autotask, HaloPSA, ConnectWise Manage, Syncro, Kaseya BMS) models SLA/priority state and where breach risk lives in each, a normalized breach-risk state model (healthy, at risk, breached-response, breached-resolution) with the default escalation action per state, how notification audience shifts by contract tier, and the evid…

  msp-claude-plugins/ops-pack/skills/sla-escalation-playbooks/SKILL.md on GitHub (opens in a new tab)

• Pipeline Health

  CRM pipeline health assessment against whatever CRM is discovered through the gateway: stage-velocity norms derived from closed-won deals, activity-based stalled-deal detection, raw and quality-adjusted pipeline coverage against a revenue target, and the CRM-less degradation rule (report nothing rather than fabricate figures).

  msp-claude-plugins/sales-pack/skills/pipeline-health/SKILL.md on GitHub (opens in a new tab)

• Quote-to-Close Tracking

  The quote-to-close handoff chain — a Pax8/Sherweb/Kaseya Quote Manager quote or SalesBuildr proposal, through a PandaDoc document's sent/viewed/signed status, to a closed-won CRM deal — and the four distinct stall points along it (quote built with no proposal document, proposal sent but not opened, viewed but not signed, signed but the CRM deal never marked closed-won), including cross-system rec…

  msp-claude-plugins/sales-pack/skills/quote-to-close-tracking/SKILL.md on GitHub (opens in a new tab)

• Warm Lead Routing

  Lead-warmth scoring from intent and engagement signals — Warmly website-visitor identification, CRM form fills and email engagement, and Calendly booking activity — using an explainable Hot/Warm/Warm-Cool/Cool tiering, plus routing recommendations based on owner continuity, CRM routing rules, or rep capacity, and the degradation path to CRM-only signals when intent tools aren't connected.

  msp-claude-plugins/sales-pack/skills/warm-lead-routing/SKILL.md on GitHub (opens in a new tab)

• Alert Severity Normalization

  A common Critical/High/Medium/Low normalized severity model for security alerts, incidents, and findings, with the judgment axes (confidence, mitigation state, blast radius) that place a record in a tier and the mapping from each vendor's native terminology — Huntress incident status, SentinelOne threat confidence, Blumira finding priority, CIPP alert queue severity, Blackpoint Cyber SOC severity…

  msp-claude-plugins/secops-pack/skills/alert-severity-normalization/SKILL.md on GitHub (opens in a new tab)

• BEC Response

  Business Email Compromise detection and first response: the signals that reveal it in CIPP/M365 audit logs, mailbox and forwarding rules, and connected email security vendor alerts; the order-dependent response sequence (session revocation, forwarding-rule audit, mailbox rule and delegate cleanup, password reset, MFA re-enrollment, lateral-spread check, recipient notification); and what a defensi…

  msp-claude-plugins/secops-pack/skills/bec-response/SKILL.md on GitHub (opens in a new tab)

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